Legal · updated 20 October 2026
Refund policy
The $49 rule. If your report finds less than US$49 per month of recoverable spend, you are refunded in full automatically, at the same time the report is sent.
Automatic refunds (no request needed)
- Low findings: estimated recoverable spend is under US$49/month.
- Not enough data: the account had under US$300 of spend or under 30 days of activity in the last 90 days. We tell you before you pay if we can see this; if we can't, we refund.
- Delivery failure: the report wasn't delivered within 2 hours of payment because of a fault on our side.
- Duplicate purchase: the same account audited twice within 24 hours.
Refunds on request
Reply to your report email within 14 days and say why. The support assistant checks the request against this policy and issues the refund straight away when it fits. Anything outside these rules is reviewed and answered within 2 business days.
Weekly watch
Cancel any time; the current month isn't charged again. If you forgot to cancel and haven't opened a report since the last charge, ask within 7 days and we refund that month.
How refunds are paid
To the original payment method through Stripe. Banks usually show it in 5–10 business days.